Last Updated: May 1, 2024
At Dubai Skypool Experience, we strive to provide exceptional luxury experiences in Dubai. We understand that plans can change, and this refund policy outlines our procedures for cancellations, refunds, and changes to bookings.
Our standard cancellation policy applies to most experiences unless otherwise specified in the experience description:
| Time Before Experience | Refund Percentage | Processing Time |
|---|---|---|
| 72+ hours (3+ days) | 100% refund | 5-10 business days |
| 48-72 hours (2-3 days) | 75% refund | 5-10 business days |
| 24-48 hours (1-2 days) | 50% refund | 5-10 business days |
| Less than 24 hours | No refund | N/A |
Please note that the cancellation period is calculated based on the local time in Dubai (GMT+4).
Some experiences may have different cancellation policies due to their exclusivity or the terms set by our venue partners. These specific policies are clearly displayed on the experience description page before you complete your booking. Please review these carefully before making a purchase.
For our premium experiences (including Aura Skypool Infinity Experience and Premium Pool & Cabana Day Pass), the following policy applies:
| Time Before Experience | Refund Percentage | Processing Time |
|---|---|---|
| 7+ days | 100% refund | 5-10 business days |
| 3-7 days | 75% refund | 5-10 business days |
| 48-72 hours (2-3 days) | 50% refund | 5-10 business days |
| Less than 48 hours | No refund | N/A |
For bookings during peak season (October-April) or during special events in Dubai, stricter cancellation policies may apply. These will be clearly communicated during the booking process.
To request a cancellation or refund, you must contact us directly. Refund requests can be submitted in one of the following ways:
Please include the following information in your request:
Once we receive your cancellation request, we will process it according to the applicable cancellation policy and confirm via email.
We understand that plans can change. If you need to reschedule your experience, the following policies apply:
To request a reschedule, please contact us via the same methods listed for cancellations.
In rare cases, we may need to cancel or modify an experience due to circumstances beyond our control, such as:
If we need to cancel your booking, we will notify you as soon as possible and offer you one of the following options:
In such cases, Dubai Skypool Experience's liability is limited to the amount paid for the experience and does not include compensation for any other expenses you may have incurred (such as flights or hotel bookings).
If you fail to attend your booked experience without prior notice ("no-show"), you will not be eligible for a refund or rescheduling.
It is your responsibility to arrive at the experience venue at the designated time. If you arrive late:
We recommend arriving 15-30 minutes before the scheduled start time.
Once a refund is approved, processing times are as follows:
Please note that while we process refunds promptly, the actual timing for funds to appear in your account depends on your payment provider or bank's policies.
Refunds will be issued to the original payment method used for the booking. We cannot process refunds to a different payment method or account.
We reserve the right to modify this refund policy at any time. Any changes will be posted on our website with an updated "Last Updated" date. The refund policy in effect at the time of your booking will apply to your transaction.
If you have any questions about this Refund Policy, please contact us:
By email: info@dubaiskypoolexperience.com or bookings@dubaiskypoolexperience.com
By phone: +444017988571
By mail: 647 Julie Springs, Greenville NE29 0AT, United Kingdom
We understand that unforeseen circumstances can occur. In the case of medical emergencies, bereavement, or other exceptional situations, we may consider refund requests outside our standard policy on a case-by-case basis. Appropriate documentation will be required to support such requests.