Privacy Policy

Last Updated: May 1, 2024

This Privacy Policy describes how Dubai Skypool Experience ("we", "our", or "us") collects, uses, and discloses your personal information when you visit our website at dubaiskypoolexperience.com (the "Website"), or use our services, and informs you about your privacy rights and how the law protects you.

We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at info@dubaiskypoolexperience.com.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you:

1.1. Personal Information

When you visit our website, place an order, or use our services, we may collect the following personal information:

• Contact information: Name, email address, phone number, shipping address
• Payment information: Credit card details, billing address (Note: actual payment card details are processed by our secure payment processors)
• Account information: Username, password, purchase history, preferences
• Demographic information: Country, language preference
• Communication information: Messages you send us, customer service interactions

1.2. Automatically Collected Information

We automatically collect certain information when you visit, use or navigate the website, including:

• Technical information: IP address, browser type and version, device information, operating system
• Usage data: Pages visited, time spent on pages, referring website, clickstream data
• Cookie and tracking data: See our Cookie Policy section for more details

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing your transactions and fulfilling your orders
• Communicating with you about your orders, inquiries, and our services
• Sending you marketing communications (if you have opted in)
• Improving our website, products, and services
• Analyzing usage patterns and administering our website
• Detecting, preventing, and addressing technical issues or fraudulent activities
• Complying with legal obligations

3. Legal Basis for Processing Personal Data

We process your personal data for the purposes described above based on the following legal grounds:

• Contractual necessity: Processing is necessary to fulfill our contractual obligations to you when you purchase our services.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services and marketing our products, provided these interests are not overridden by your rights.
• Legal compliance: Processing is necessary to comply with applicable laws and regulations.
• Consent: Where required by law, we will only process your data if you have given explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

The types of cookies we use include:

• Essential cookies: Necessary for the website to function properly.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality cookies: Enable the website to provide enhanced functionality and personalization.
• Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

• Service providers: Third-party companies who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business partners: Hotels and experience venues in Dubai that will provide the services you book through us.
• Affiliates: Companies related by common ownership or control.
• Legal authorities: If required by law, court order, or governmental regulation.
• Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

We use industry-standard encryption technologies, secure servers, and regular security reviews to protect your data. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. International Data Transfers

We are based in the United Kingdom, but may process, store, and transfer your personal information in countries outside your country of residence, including the United Arab Emirates, where we operate experiences.

Whenever we transfer your personal data outside your jurisdiction, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:

• Using standard contractual clauses approved by relevant data protection authorities
• Ensuring countries have been deemed to provide an adequate level of protection for personal data
• Obtaining your specific consent for the transfer (where required by law)

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

In general, we keep:

• Customer account information for as long as your account is active
• Order information for a period of 7 years for tax and accounting purposes
• Marketing preferences for as long as you continue to engage with our communications

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request copies of your personal data.
• Rectification: You have the right to request that we correct any inaccurate information or complete incomplete information.
• Erasure: You have the right to request that we erase your personal data (subject to certain conditions).
• Restrict processing: You have the right to request that we restrict the processing of your personal data (subject to certain conditions).
• Data portability: You have the right to request that we transfer your personal data to another organization or directly to you (subject to certain conditions).
• Object to processing: You have the right to object to our processing of your personal data (subject to certain conditions).

To exercise any of these rights, please contact us at info@dubaiskypoolexperience.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

10. Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Emailing us at info@dubaiskypoolexperience.com
• Updating your preferences in your account settings (if applicable)

Even if you opt out of marketing communications, we may still send you administrative communications, such as order confirmations, updates to our terms or privacy policy, and other important non-marketing information related to your bookings.

11. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

12. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@dubaiskypoolexperience.com
By phone: +444017988571
By mail: 647 Julie Springs, Greenville NE29 0AT, United Kingdom